Connection Troubleshooting

• Please verify and ensure you are using the correct username.
• Ensure you have CAPS off. Password is case sensitive.
• Check to see if you are able to connect from another computer. Is it computer related problem or is it local connection problem affecting all users. If it is local, then please contact your local IT department.
• Check to make sure you are using local client.
• Click on Advanced options and make sure for client type it reads, local client. If you change the option and it still doesn’t log you in. Click on the link: Download the ica client for window and install the client. You must have ADMIN rights on your computer to install the client.